TERMS & CONDITIONS
EADEN MYLES CLOTHING INC. TERMS & CONDITIONS
Welcome to the EADENMYLES.COM website. Your use of this site as well as the use of our mobile app on your smartphone, or any handheld device is subject to the terms and conditions (“Terms”) of use as set forth below. These terms outline a legal binding agreement between our company and yourself. We will periodically review our terms and reserve the right to update and revise them at our discretion. The use or placement of an order through our website or our mobile app means you agree to be legally bound by these terms and our privacy policy. Please read through these terms fully and carefully before using or placing an order from our website or from our mobile app
If per chance you are not in agreement, whether in part or in whole, to our terms and privacy policy please refrain from using or placing orders on our site or through our mobile app.
- ORDER PROCESSING
Processing of orders takes anywhere between 7-14 business days once the order is received. Some products are made-to-order and require approximately 35 days for delivery. Please reference the notes in the products description to identify if the product you are ordering is a made-to-order product.
Customers will be provided with a tracking number once the product is shipped. If you have not received a tracking number by day 15 of placing your order or by the 25th of placing an order for a made-to-order product please contact our customer service line at: 1-866-956-0888.
- SHIPPING, CUSTOMS AND DUTIES
Shipping times vary and are dependent on the customers shipping preference. Please note that shipping time is after processing time and must be factored into the ordering of the product. We are unable to support expedited shipping at this time.
Shipments are made to the address entered by the customer. Please take time to verify your address is entered accurately before paying and placing your order.
All products are shipped from Canada or from the United States of America. Products will be shipped using any of the major delivery couriers servicing the country to which the product is to be delivered. All shipping fees, including return shipping, are at the expense to the customer.
Shipping fees related to products returned to our company due to incorrect shipping information provided by the customer must be paid by the customer in full before the products are re-shipped. Re-shipping fees related to product (s) returned due to typographical or human error from EADEN MYLES CLOTHING INC. will be covered by the company.
EADEN MYLES CLOTHING INC. is not responsible for any delays in receipt of the product (s) due to custom delays, or responsible for any customs or duty fees that may be charged to the customer at the destination country. EADEN MYLES CLOTHING INC. is also not responsible for any delays in receipt of the product (s) once it is handed over to the delivering courier as evidenced by the provision of a tracking number to the customer. This also hold true for situations where product (s) are marked as “delivered” by the courier regardless of whether the customer has physically received the product. All disputes in the delivery of a product once it is given to the courier shall be addressed directly by the customer with the courier company.
- RETURNS, EXCHANGES AND CANCELLATION
All sales are subject to exchanges only except for sale product (s) which are all final sales.
A request for an exchange must be placed within one week of receipt of the product by calling our customer service line at 1-866-956-0888 or email sales@eadenmyles.com. All product (s) to be exchanged must be returned in their original condition, unworn, with all tags and labels attached. In the event the product (s) received that are unclean, are damaged or sent in any way making the product no longer suitable for selling the exchange policy will not be honoured and the product will be returned to the customer at the customer’s expense.
Orders cancelled within 24 hours of placement will be refunded at ninety percent of the total purchase cost. Any cancellation after 24 hours will not be refunded; such purchases can be exchanged for another product of equal or greater value or a combination of products of equal or greater value. Any difference in total cost will be at the expense to the customer and must be paid in full prior to processing of the order.
- DISPUTES
We will endeavor to resolve all customer dissatisfaction or complaints through our customer service desk. However, any disputes or legal proceedings arising out of or related to our terms and privacy policy shall be resolved in accordance with the provincial laws of Ontario, and the federal laws of Canada. Disputes and legal proceedings are to be settled only through arbitration or small claims court within the province of Ontario in Canada and are to be done on an individual capacity (no class proceedings). Disputes must be filed within one year of a claim or forever be barred.
- AVAILABILITY OF PRODUCTS, PRICE AND PAYMENT
New products are added to our website frequently. Product availability is thus subject to change at any time without notice. Monies paid to a discontinued product will be refunded in full or can be transferred to the purchase of another product. EADEN MYLES CLOTHING INC., reserves the right to change the pricing of products, the layout of products or our website at any time without notice.
Products that are incorrectly priced due to human, typographical or website errors will not be honored at the incorrect price listed. Customers will be provided the correct information at time of processing of the order and if they wish to not proceed with the order will be refunded the money paid.
All products ordered must be paid in full, including shipping, before they will be processed.
- ALTERATIONS
Products are manufactured in standard sized, European modern slim cut. Any and all alterations and associated costs are the sole responsibility of the customer.
- CUSTOM PRODUCTS
Looking for a custom-tailored style and fit? Contact our customer service line at 1-866-956-0888 and we will be happy to set up a consultation time with you.
- CONTACT US
Customer service: 1-866-956-0888
Email: Sales@eadenmyles.com or info@eadenmyles.com
Address: Eaden Myles Clothing Inc. 865 Wilson Ave, Toronto Canada M3K 0A4
Last updated: October 2019
